Customer Advisor Module

Description
Personalised front end providing case specific guidance and multilanguage user interfaces.

Benefits
The Customer Advisor Module provides the Front Office with an easy to use interface for the account opening process. The Customer Advisor (CA) is then guided by Nm’4™ through the whole account opening and customer lifetime process supporting the CA in order to use the cutting edge compliance information of the bank. By the end of the process no question was forgotten to ask, all relevant documents are filled in automatically by the system and every internal directive of the bank was strictly adhered.

Customer Administration Module

Description
Centralised processing, verifying, consolidating and forwarding new or modified client data.

Benefits
By using the Customer Administration Module a manual transport of the data collected (e. g. by internal post) is rendered unnecessary. The data filled in by the Customer Advisor is sent directly by him to the Back Office in order to be verified. Costs can be saved due to reduced lead times of the processes and data quality raises as data is set up only once in the system.

Business Modules

Document Manager

Description
Fastest and easiest way to manage documents and forms.

Benefits
By using the Document Manager the Compliance Officer has an easy access to Nm’4™ in order to create a set of cutting edge forms and documents. Thereby only the actual versions of forms and documents are available in Nm’4™ it is ensured
that Customer Advisors do not use out of date papers. Furthermore Nm’4™ supports the banks Corporate Design (CD) processes as the Marketing Department can check the documents in use at present in one central database.

Business Rules Manager

Description
Provides one stop source for all business process and rules.

Benefits
Within the Business Rules Manager the Administrator transforms the bank rules, regulations and processes in order to create flexible but predefined processes displayed on Nm’4™‘s screens. By using this screens the Customer Advisor is guided through the account opening process by Nm’4™. The administration of all processes is centralised and Customer Advisors will thus execute the account opening and customer lifetime process in the very same way.

Verification Module

Description
Automated screening process for political exposed persons and associates.

Benefits
The Verification Module enables Nm’4™ to perform a real time check with the bank's internal or external PEP-database and Compliance-register in order to enable the Customer Advisor to detect borderline cases as soon as possible. The Customer Advisor saves time within the verification process as well as the service delivered to the customer can be adjusted adequately.

Integration Modules

HTTP/HTTPS Connector

Description
Data exchange with common business application software.

Benefits
The HTTP/HTTPS Connector enables Nm’4TM to exchange data with other applications in order to provide the Customer Advisor always with relevant and actual data stored in other applications.

LDAP Connector

Description
Direct communication to an existing LDAP environment (e. g. User and Rights Management, Single Sign On).

Benefits
The LDAP Connector enables a centralised and efficient user administration in order to save time and money. It is based on existing authentication infrastructure. A single sign on for the user (one authentication for all application available for the user) is thus ensured which makes the sign on process less
complicated.

Active Directory Integration

Description
Seamless integration with Microsoft’s Active Directory based user management.

Benefits
The benefits are in general the same as stated for the LDAP Connector. The difference is just the use of LDAP for UNIXbased systems and Active Directory for Microsoft domains.

SQL Integration

Description
Direct integration to existing SQL database systems

Benefits
By using the SQL Integration a connection to the existing databases of the bank can be implemented. Thus the storage of data can be organised without redundancies and less storage capacity is necessary.

XML Connectors

Description
Connect to existing business process and enterprise assets.

Benefits
The XML connection allows an easy link with relevant applications in order to exchange important data and / or to link business processes adequately.